Maxdesk

Maxdesk is a modern help desk and ticketing platform for growing customer support teams. Instead of charging per agent, it is priced per workspace — the free plan includes unlimited agents and unlimited tickets.

It covers email-to-ticket and a shared support inbox, ticket priorities and statuses, SLA management and business hours, no-code automations and automatic ticket routing, canned responses and templates, a built-in knowledge base, roles, groups and granular permissions, a live dashboard, support reports, notifications and full audit trails.

Pro ($20 per workspace/month) adds custom branding, advanced reports and exports and longer data retention. Elite ($99 per workspace/month) adds AI support agents, an AI Copilot, AI-generated replies, ticket summaries, live translation, sentiment and urgency detection and AI usage analytics.

Maxdesk is browser-based SaaS with nothing to install, built for startups, SaaS companies, ecommerce businesses, agencies and SMEs.