ProviderOps

ProviderOps is NDIS provider management software designed for independent support workers, sole traders, and small Australian NDIS teams that want to manage their daily operations in one connected workflow. The platform brings scheduling, participant management, worker coordination, service records, progress notes, travel tracking, billing checks, and invoice generation together, helping providers move from a scheduled shift to a completed and billable service without relying on disconnected spreadsheets or manual processes.

The core workflow connects every part of a support shift. Providers can create rosters around participants and their usual services, assign workers, and keep participant details, support information, service items, and rates attached to the relevant shift. The scheduling system includes day, week, and month views, along with clear shift and approval statuses. This gives small providers a central place to understand who is supporting each participant, when the support is scheduled, and what service is being delivered.

ProviderOps also includes a mobile-oriented experience for support workers. Workers can access their scheduled work and see the information they need for the day without navigating through unnecessary administrative complexity. When completing a shift, they can record actual start and finish times, kilometres travelled, and structured progress notes in one service record. This information remains connected to the participant and shift, reducing the need to reconstruct service details later and helping ensure that important information is captured while the shift is still fresh.

The platform's billing workflow turns completed service records into organized invoice-ready items. Billing checks can identify missing notes, rates, service items, dates, or other information that may need attention before an invoice is created. Providers can review completed services, approve items that are ready to bill, and generate invoice PDFs while maintaining a connection between the invoice and the original service records. ProviderOps also includes duplicate protection to help prevent the same shift from being invoiced twice.

Another focus of ProviderOps is visibility across the operation. Providers can identify incomplete service records, unfinished shifts, billing issues, and other items requiring attention. Team roles and assigned work help small organizations introduce additional coordinators and workers as they grow, while audit trails and data export provide additional operational structure. The platform is designed to scale from a single independent support worker to teams with multiple users and participants without introducing the complexity associated with larger enterprise systems.

ProviderOps offers three plans based on business size. The Solo plan supports one user and up to five participants, while the Small Team plan supports up to ten users and 25 participants. The Growing Provider plan supports up to 30 users and 100 participants. All plans include the complete roster-to-invoice workflow, including scheduling, worker mobile access, progress notes, actual time and travel tracking, billing checks, invoice PDFs, team roles, audit trails, and data export. The platform offers a seven-day free trial with no credit card required and can be cancelled at any time.