Inquio

Chatbot dashboards tell you how much your bot did. They don't tell you how well it did. Containment rate, CSAT, and response time can all look healthy while the bot quietly gives wrong answers, misses intents, or frustrates customers who never fill out a survey.

Inquio is a quality assurance platform for chatbots and conversational AI. It reads your real conversation transcripts and returns a Bot Report Card: a prioritized list of what went wrong, how often, and what it's costing you. Upload transcripts by CSV or connect via API. Analysis runs in minutes, no integration project required.

What Inquio finds:

• Incorrect and outdated answers the bot delivered confidently
• Missed and misrouted intents, including the ones that never triggered a fallback
• Customer frustration and silent abandonment that no survey captures
• Safety incidents, policy violations, and compliance risks (Defender)
• Buying signals and churn risk sitting unnoticed in support conversations (Sales Radar)

Every conversation is scored with the Inquio Score, a single measure of bot quality that lets you track performance over time and benchmark against industry norms. Issues are ranked by severity, so your team fixes the expensive problems first instead of reading transcripts at random.

Built for CX and support teams, conversation designers, and anyone responsible for a live bot who currently has no reliable way to answer "is it actually working?"

Flexible deployment and enterprise-grade security.