Call Monkey Home Service Software

Call Monkey AI is an all-in-one field service management platform designed for home service and trade businesses such as plumbers, HVAC companies, electricians, roofers, landscapers, cleaners, painters, and other service professionals.

The platform combines business operations, scheduling, customer management, invoicing, dispatching, marketing, automation, and AI-powered communication into a single dashboard. Its goal is to replace the need for multiple separate software tools with one system specifically designed for home service companies.

One of its main features is customer and job management. Businesses can manage customers, schedules, jobs, estimates, invoices, purchase orders, price books, time tracking, commissions, and online bookings from the same platform. Calendar synchronization allows service companies to coordinate appointments and technician availability more efficiently.

Call Monkey AI also provides advanced estimating and invoicing tools. Businesses can create estimates, including multiple-option estimates, manage pricing through a centralized price book, process credit card payments, and convert completed work into invoices.

A major feature of the platform is its AI phone answering service. The AI receptionist is available 24/7 to answer incoming calls, respond to customer questions, check real-time availability, and book appointments directly into the company's calendar. It is designed to prevent missed calls from becoming missed jobs and can work with calendars and field-service systems such as Google and Jobber.

For example, if a homeowner calls a plumbing company after business hours because of a leaking pipe, the AI answering service can answer the call, collect the relevant information, check the company's available appointment slots, and schedule the customer without requiring a human receptionist to be available.

The platform also supports call overflow and after-hours answering, as well as bilingual answering capabilities. This allows businesses to use AI to handle calls during busy periods, outside normal working hours, or when employees are unavailable.

Another important feature is on-call scheduling. Call Monkey can automatically organize technician rotations, check availability, and send notifications. Instead of relying on spreadsheets or group messages to determine who is responsible for emergency calls, companies can manage on-call schedules directly within the platform.

Call Monkey also includes commission management and reporting. Businesses can configure different commission structures, including flat-rate, percentage-based, tiered, per-technician, or per-crew commissions. The system tracks payouts and deductions and generates reports so technicians and managers can see exactly how commissions were calculated.

Marketing is another major component of the platform. Call Monkey includes an AI website builder, local SEO tools, social media marketing, and review management. The platform can transform customer reviews and job photos into professional social media content, allowing service companies to maintain an active online presence without having to create every post manually.